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Refund and Returns Policy

ALOLKAI Lessons, Sessions & Packages

Single Sessions may be canceled within 48 hrs for a full refund. Lessons canceled 36 hrs or less notification will be rescheduled, No Refund. No Call / No show- No refund.

All minors must be accompanied by a parent during the session.

Packages are NON-REFUNDABLE. You may reschedule your reservation for up to 36hrs.  No Call / No show- you will lose a lesson credit. 

Shop Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer your a refund or exchange. To be eligible for a return your item must be in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned such as custom products and used equipment.

Additional non-returnable items:

  • Gift Certificates
  • Surfboards

To complete your return please contact us below first to receive a RA#

You are responsible to ship your items insured and with tracking at your own cost for returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14  days. It can take a full billing cycle to see the return reflected on your statement.

Need help?

Contact us below.

 

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